Exchanges, Returns & Shipping Policy
Please read carefully
Exchanges & Returns
Effective Date: [Insert Date]
1. General Policy
Your satisfaction is important to us! If you receive a product that is damaged or has a manufacturer’s defect, please contact us immediately with a clear photo. We will gladly arrange a replacement at no cost to you.
2. Final Sale Items
Due to the consumable nature of our products, all sales are final once an item leaves our store. We cannot accept returns or exchanges on products that have been opened, used, or tampered with.
3. Not Covered by Returns:
We are unable to provide refunds, exchanges, or replacements for:
Flavor, size, or strength references. Products purchased from third-party sellers. Products returned after
30 days from delivery.
4. Exchanges: Exchanges are permitted only if:
You received the wrong item by mistake, or the item arrived damaged in transit.
5. Process for ClaimsEmail us at [Insert Contact Email] within
7 days of delivery. Include your order number and a clear photo of the product. If eligible, we will provide the next steps and a replacement at no cost to you.
6. Refunds:
Refunds are issued only if a return meets all requirements above. Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the error was ours.
7. Policy Enforcement:
By purchasing from TheMushroomSaloon.com, you agree to this policy. We reserve the right to deny claims that do not meet these conditions.
Shipping Policy
Effective Date: Sept 2025
1. Processing Times: Orders are typically processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.
2. Shipping Methods & Rates: We ship orders using standard carriers (USPS, UPS, FedEx, etc.). Shipping rates are calculated at checkout based on weight, size, and destination. Expedited shipping may be available at an additional cost.
3. Delivery Times: Most orders are delivered within 3–7 business days after shipping. Delivery times are estimates and not guaranteed, as delays can occur beyond our control (e.g., carrier delays, weather, high seasonal volume).
4. Shipping Restrictions: We ship only within the United States, where permitted by law.Some products may not be available in certain states or regions due to local regulations. Orders that cannot be fulfilled due to restrictions will be canceled and refunded.
5. Risk of Loss: All products are shipped FOB origin. This means that risk of loss passes to the customer upon delivery to the shipping carrier.
6. Order Issues: If your package is lost or damaged in transit:
Contact us immediately at sara@TheMushroomSaloon.com. For damaged items, include photos of the packaging and product. We will work with the carrier to resolve the issue and arrange a replacement if applicable.
7. Address Accuracy:
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or undelivered due to incorrect or incomplete addresses provided by the customer.